Finnie Media Console

Stock status and lead times depend on the individual product. Certain items are available for immediate processing, while handcrafted, customized, or internationally fulfilled products require additional preparation and production time.

• In-stock products: approximately 7–15 business days
• Made-to-order or internationally fulfilled products: approximately 45–70 business days

Every order is finished, prepared, and inspected before shipment. For the most current availability and estimated delivery date, please send our customer support team the product link.

Qualifying products may be returned or exchanged within 30 days after delivery, provided they meet the requirements stated in our Return Policy.

Please contact our customer support team before returning any item. We will review the order, confirm whether the product is eligible, and provide the correct return address and instructions.

Different conditions may apply to custom-made, used, installed, altered, or final-sale products. Please refer to the complete Return Policy before placing your order or requesting a return.

Please examine the product and packaging promptly after delivery. If you discover transit damage, a manufacturing defect, missing components, or another issue, contact us within 48 hours.

Include your order number, clear photographs, and a short explanation of the problem. After reviewing the information, our team will determine the appropriate resolution, which may include replacement parts, repair assistance, a product replacement, or a refund.

Submitting the report within 48 hours also allows us to properly document the issue and file a claim with the shipping provider.

Yes. Replacement components can be supplied for many of our products. When the requested part is covered under the applicable warranty and the claim is approved, the part may be provided at no additional charge.

Shipping fees for replacement parts may still apply depending on the cause of the issue and the terms of the warranty.

To request assistance, please provide your order number, photographs of the product, and a clear description or image of the part you need.

Applicable electrical fixtures are ETL- or UL-certified in accordance with relevant U.S. safety requirements. Certification may differ between models, so please contact our customer support team if you need verification for a particular product.

For proper installation, safety, and warranty coverage, hardwired fixtures should always be installed by a qualified licensed electrician and must comply with local electrical regulations.

Many fixtures can be configured for sloped, vaulted, or angled ceiling applications. However, the standard configuration supplied with the product is designed for a flat ceiling.

For installations involving a non-flat ceiling, please add a note to your order and contact our customer support team before installation. We will verify whether the fixture is compatible and confirm whether special hardware, adjustments, or customization will be necessary.

Most furniture products arrive fully assembled or only require a small amount of setup. To reduce the risk of damage during shipping, components such as handles, legs, shelves, or other removable parts may be packaged separately.

These components are generally easy to attach, and instructions will be provided when assembly is required.

Lighting fixtures are shipped partially disassembled because of their size, weight, and delicate materials. Final assembly and installation should be carried out by a qualified electrician. Standard installation hardware and detailed instructions will be included with the fixture.