Privacy policy
Avenrel operates this website and all related content, tools, and services (collectively, the “Services”) to provide a curated and secure shopping experience.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, interact with our Services, or make purchases.
If any provision of this Privacy Policy conflicts with our Terms of Service regarding the handling of personal data, this Privacy Policy will govern.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
“Personal information” refers to information that identifies, relates to, describes, or can reasonably be linked to an individual. It does not include aggregated or de-identified data.
Depending on how you interact with our Services and applicable law, we may collect the following categories of personal information:
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Contact information — name, billing and shipping address, email address, phone number
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Account information — login credentials, preferences, and saved settings
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Order and transaction information — products viewed, items added to cart, orders placed, returns, and cancellations
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Customer communications — messages or information you provide when contacting customer support
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Device and technical data — IP address, browser type, device identifiers, operating system, and network information
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Usage data — interactions with our website, such as pages visited, click paths, and timestamps
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Photos or videos — submitted by customers solely for product damage verification, return processing, or fulfillment of custom furniture orders
Payment Information
Avenrel does not store or directly process credit or debit card numbers.
All payments are handled by PCI-DSS compliant third-party payment processors (such as Stripe or PayPal), which process payment information in accordance with their own privacy and security policies.
2. How We Collect Personal Information
We collect personal information from the following sources:
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Directly from you when you place an order, create an account, or contact us
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Automatically through cookies, logs, and similar technologies when you use our Services
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From service providers such as payment processors, analytics providers, and fulfillment partners
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From advertising or marketing partners, where permitted by law and subject to applicable privacy requirements
3. How We Use Personal Information
We use personal information for the following purposes:
a. Service Operation & Fulfillment
To process orders, manage accounts, deliver products, handle returns, provide customer support, and fulfill contractual obligations.
b. Marketing & Communications
To send promotional messages, provide product recommendations, and evaluate the effectiveness of our marketing efforts.
You may opt out of marketing communications at any time.
c. Security & Fraud Prevention
To protect transactions, verify identities, prevent fraud, and maintain the security of our systems.
d. Customer Support
To respond to inquiries, provide order updates, and maintain customer relationships.
e. Legal & Compliance
To comply with legal obligations, respond to lawful requests, and enforce our policies.
4. How We Share Personal Information
We may share personal information with:
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Service providers that assist with payment processing, logistics, analytics, hosting, and IT support
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Marketing and advertising partners, where permitted by law and subject to contractual safeguards
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Affiliated entities within our corporate structure
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Third parties authorized by you, such as delivery partners or social login providers
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Authorities or legal entities, when required by law or necessary to protect rights and safety
We do not sell personal information.
5. Third-Party Websites
Our Services may contain links to third-party websites.
We are not responsible for the privacy practices or content of external sites. Information shared on third-party platforms is governed by their respective privacy policies.
6. Children’s Privacy
Our Services are intended for individuals 13 years of age or older.
We do not knowingly collect personal information from children under 13 in accordance with the Children’s Online Privacy Protection Act (COPPA).
If you believe a child has provided us with personal information, please contact support@avenrel.com and we will take appropriate steps to remove it.
We do not knowingly sell or share personal information of individuals under 16.
7. Data Security & Retention
We implement reasonable administrative, technical, and physical safeguards to protect personal information.
No system is completely secure, and we encourage users to avoid sending sensitive information through unencrypted channels.
We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.
Information collected for custom or made-to-order products is used solely to fulfill those orders.
8. Your Privacy Rights
Depending on your location, you may have the right to:
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Access or request disclosure of your personal information
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Request correction or deletion of your personal information
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Request data portability
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Opt out of targeted advertising or marketing communications
Requests may be submitted by emailing support@avenrel.com
We may verify your identity before processing requests and will respond within legally required timeframes.
We do not discriminate against individuals for exercising privacy rights.
9. California Privacy Rights (CCPA / CPRA)
California residents have specific rights under the CCPA and CPRA, including the right to know, delete, and correct personal information.
Sale or Sharing of Personal Information
Avenrel does not sell personal information and does not share personal information for cross-context behavioral advertising as defined under California law.
California residents may submit privacy requests by contacting support@avenrel.com
10. International Data Transfers
Personal information may be transferred to and processed in countries other than your place of residence, including the United States and China.
Where required, we rely on appropriate safeguards such as Standard Contractual Clauses or other lawful mechanisms to protect personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Revisions will be posted with an updated “Last Updated” date. If required by law, we will notify users of material changes.
12. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us:
Address:
No.104, Building 12, Lianyuan Department Store City
Zhongyi Road, Yuhua District
Changsha, Hunan 410000, China
Phone: +86 13908477632
Support Phone: +1 (209) 266-4920，+1(888) 885-5772
Support Email: support@avenrel.com
Trade Email: trade@avenrel.com
U.S. Representative Office
To better support our customers in the United States, we maintain a U.S. representative office for customer service coordination, business communications, and administrative support.
CARROWEN INC
1312 17th Street, Unit #2188
Denver, CO 80202
United States