Shipping policy

At Avenrel, we are committed to providing a smooth and reliable shopping experience—from the craftsmanship behind our furniture and lighting to the safe arrival of your order.

Because many of our products are handcrafted or produced in limited batches, each order follows two clearly defined stages: Order Processing and Shipping Transit.
Total delivery time = Processing Time + Transit Time.

We work exclusively with trusted third-party logistics partners to ensure every shipment is handled carefully and delivered in good condition.

1. Shipping Coverage & Delivery Scope

Free Standard Shipping (Curbside Delivery)

Complimentary standard shipping includes curbside or driveway delivery only, meaning delivery is made to a location where a truck can safely stop and unload the item.

Free shipping does not include:

• Delivery inside the home

• Stair or elevator carry

• Room-of-choice placement

• Unpacking, assembly, or debris removal

If additional services are required, customers may select our optional White Glove Service at checkout or contact us for a quote.

2. How Shipping Works (Clear Timeline Overview)

Every Avenrel order is fulfilled through one of the following two scenarios, depending on product availability.

3. Shipping Origins

Depending on product availability, orders may ship from:

• Our U.S. warehouse

• Verified international fulfillment partners

Orders containing multiple items may ship in separate packages.

4. Delivery Appointments & Remote Locations

Avenrel currently ships to the contiguous United States only. We do not ship to Alaska, Hawaii, Puerto Rico, P.O. boxes, APO/FPO addresses, or international destinations.

Deliveries to remote or limited-access locations within the contiguous United States may require additional transit time or carrier-imposed surcharges. Please contact support@avenrel.com before placing your order for assistance.

5. Delivery Estimates & Potential Delays

All delivery timeframes are estimates, not guarantees.

At Avenrel, we are committed to delivering your order as quickly and safely as possible. While we strive to maintain our estimated delivery times, there are occasionally external factors beyond our control that may impact your shipment. We appreciate your patience and understanding regarding the following:

• Customs Inspections: For international orders, shipments are subject to random customs inspections. These mandatory checks are conducted by government authorities and are entirely outside of our control. While these inspections are standard procedure, they may occasionally extend the transit time of your package.

• Adverse Weather Conditions: Severe weather events—such as storms, hurricanes, or blizzards—can disrupt logistics networks and transportation routes. When these conditions occur, the safety of delivery personnel and the security of your items become our top priority, which may necessitate temporary delays.

• Third-Party Logistics Disruptions: Unforeseen circumstances affecting our logistics and carrier partners may impact the movement of your package. This includes, but is not limited to, warehouse congestion (backlogs), labor strikes, or large-scale operational interruptions.

We monitor these situations closely and work diligently with our partners to minimize any impact on your delivery. If you have any concerns regarding the status of your order, please feel free to reach out to our support team at support@avenrel.com.

Thank you for being a valued customer.

6. Expedited Shipping

Estimated Delivery & Expedited Shipping Option

For each order, we provide an estimated delivery timeframe based on the selected shipping method and destination.

For customers who require faster delivery, Avenrel offers an optional expedited shipping service. Expedited shipping fees are calculated based on the product’s shipping weight, with an additional charge of $6 per pound.

When expedited shipping is selected:

• Order processing time remains unchanged
• Shipping transit time is reduced
• Estimated delivery is within 7 business days after dispatch, depending on destination and carrier availability

Please contact us before placing your order if you would like to request expedited shipping or receive a customized expedited shipping quote.

7. Incorrect or Updated Shipping Information

Please review your shipping information carefully before checkout.

Avenrel is not responsible for:

• Packages lost due to incorrect or incomplete addresses

• Carrier fees resulting from address corrections

• Redelivery or return charges due to unsuccessful delivery attempts

If an address change is requested after processing has begun:

• The change may not be possible

• Carrier correction fees may apply

Such fees are the customer’s responsibility unless the error was caused by Avenrel.

8. Lost, Stolen, or Misdelivered Packages

If tracking shows “Delivered” but the package has not been received:

• Carriers may occasionally scan packages as delivered before actual arrival

• In most cases, delivery occurs within the next business day

If the package does not arrive, please:

• Contact the carrier to initiate a trace

• Notify Avenrel within 5 days of the delivery date

If a shipment is confirmed lost or damaged during transit, Avenrel will assist with replacement or resolution based on the carrier’s investigation results.

9. Undelivered or Returned Shipments

If delivery is unsuccessful due to customer unavailability, incorrect contact information, insufficient property access, or inaccurate customer measurements, redelivery may be arranged where available. The customer is responsible for additional transportation or redelivery costs resulting from customer-related delivery failures.

If the customer declines redelivery and requests an eligible customer preference return, actual return shipping costs and a 10% return processing fee calculated on the order amount will apply.

The 10% fee covers restocking, warehousing, and product depreciation costs. All applicable charges will be disclosed for customer review before the return is processed.

These customer-related charges do not apply when the delivery failure results from an error attributable to Avenrel or its authorized delivery provider.

Please contact support@avenrel.com promptly to discuss redelivery or return arrangements. Return eligibility is governed by our Return & Refund Policy.

10. White Glove Service (Optional)