Terms of service
OVERVIEW
Welcome to Avenrel (“Avenrel,” “we,” “us,” or “our”). We operate this website and all related content, features, tools, products, and services (collectively, the “Services”).
These Terms of Service (“Terms”) govern your access to and use of the Services. By visiting, browsing, or making a purchase through the Services, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree to these Terms, you should not use the Services.
1. Access & Accounts
By using the Services, you confirm that:
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You are at least the age of majority in your place of residence; and
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If you permit a minor dependent to use the Services on a device you control, you accept responsibility for their use.
You agree to provide accurate, current, and complete information when creating an account or placing an order and to keep such information updated.
You are responsible for safeguarding your account credentials and all activity conducted under your account. Accounts may not be sold, transferred, or assigned to another person.
2. Orders
When you place an order, you are making an offer to purchase the selected product(s).
All orders are subject to acceptance by Avenrel.
We may decline, cancel, or limit orders for legitimate business reasons, including inventory availability, suspected fraud, or errors in product or pricing information. If an order is affected, we will make reasonable efforts to notify you using the contact details provided at checkout.
An order is considered accepted once payment has been successfully processed and an order confirmation has been issued.
All purchases are subject to our Return & Refund Policy.
3. Pricing & Billing
Prices displayed on the Services are subject to change without prior notice. The price charged will be the amount shown at checkout and in your order confirmation.
You agree to:
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Provide valid payment information
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Confirm authorization to use the selected payment method
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Pay all applicable charges, including taxes, shipping, and handling fees
4. Shipping & Delivery
Shipping and delivery timelines provided through the Services are estimates based on product availability, processing time, and transit conditions.
Detailed information regarding order processing, shipping methods, delivery scope, and estimated timelines is available in our Shipping Policy, which forms part of these Terms.
While delivery delays may occur due to factors outside our control (such as carrier or customs delays), we remain committed to assisting customers in tracking shipments and resolving delivery issues.
5. Products & Descriptions
We make reasonable efforts to present product information accurately. However, actual appearance, dimensions, or finishes may vary due to device display settings or natural material characteristics.
Product availability, specifications, and pricing may change without notice. We reserve the right to limit quantities or discontinue products at any time.
6. Intellectual Property
All content within the Services is owned by or licensed to Avenrel and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial purposes only.
7. Optional Tools
Certain third-party tools or features may be made available through the Services. These tools are provided “as is” and subject to the third party’s own terms and policies.
8. Third-Party Content & Links
The Services may contain links to third-party websites. Avenrel does not control or endorse third-party content and is not responsible for third-party practices.
9. Privacy
Personal information is handled in accordance with our Privacy Policy, which is incorporated into these Terms by reference.
10. Feedback & Submissions
By submitting feedback or content to Avenrel, you grant us a non-exclusive, royalty-free license to use such content for lawful business purposes.
Customer images or personal information will not be used for marketing without explicit consent.
11. Errors & Corrections
We reserve the right to correct errors or inaccuracies and to cancel or modify affected orders. If payment has been processed, a full refund will be issued.
12. Prohibited Conduct
You agree not to misuse the Services, violate laws, infringe rights, or engage in harmful or fraudulent conduct.
13. Termination
We may suspend or terminate access to the Services if these Terms are violated or misuse is identified.
Obligations incurred prior to termination will survive.
14. Disclaimer of Warranties
The Services and products are provided on an “as is” and “as available” basis, to the extent permitted by law.
15. Limitation of Liability
To the extent permitted by law, Avenrel’s liability is limited to the amount paid for the relevant product or Service. This limitation does not apply where prohibited by law.
16. Indemnification
You agree to indemnify Avenrel against claims arising from your misuse of the Services or violation of these Terms.
17. Severability
If any provision is deemed unenforceable, the remaining provisions remain in effect.
18. Assignment
You may not assign your rights without consent. Avenrel may assign its rights as permitted by law.
19. Governing Law & Jurisdiction
These Terms are governed by the laws of the People’s Republic of China, where Avenrel maintains its principal place of business, without regard to conflict-of-law principles.
Disputes shall be resolved through the courts with jurisdiction in that location, except where mandatory consumer protection laws apply.
20. Entire Agreement
These Terms, together with our Privacy Policy and related policies, constitute the entire agreement between you and Avenrel.
21. Changes to These Terms
We may update these Terms from time to time. Continued use of the Services constitutes acceptance of the updated Terms.
22. Contact Information
Address:
No.104, Building 12, Lianyuan Department Store City
Zhongyi Road, Yuhua District
Changsha, Hunan 410000, China
Phone: +86 13908477632
Customer Service: +1(888) 885-5772
Email: support@avenrel.com
Trade: trade@avenrel.com