Each order follows two stages: processing time and shipping transit time.

In-stock items shipped from our U.S. warehouse:

• Processing time: 2–5 business days
  
• Transit time: 5–10 business days
  

Items not currently in stock and fulfilled from international partners:

• Processing time: 15–25 business days
  
• Transit time: 30–45 business days
  

Total delivery time is the combination of processing and transit.

For full details, please review our Shipping Policy.

We currently ship to the contiguous United States.

We do not ship to P.O. boxes, APO/FPO addresses, or international destinations at this time.

For larger or freight deliveries, carriers may contact you directly to schedule an appointment window that works for you.

If you prefer specific delivery times or need to coordinate access details, include delivery notes during checkout or contact our support team after placing your order.

Orders containing multiple items may ship separately depending on availability and shipping origin. Tracking details will be provided for each shipment.

Yes. Large or freight deliveries typically require an adult to be present to accept and inspect the shipment at the time of delivery.

For safety and verification purposes, the recipient must be at least 18 years of age.

If your move-in date or renovation schedule is not yet confirmed, please contact us as early as possible.

In most cases, our logistics partners can offer up to 50 days of complimentary storage, allowing you flexibility to arrange delivery at a suitable time.

Please note that if storage exceeds 30 days, the order may be considered completed for delivery purposes and will no longer be eligible for our 30-day return and exchange policy.

We recommend confirming your delivery readiness in advance to ensure the best experience.

Some products may be fulfilled from our verified international partners when inventory is temporarily unavailable in our U.S. warehouse.

This allows us to offer a wider range of designs and materials while maintaining consistent quality standards.

Shipping timelines for these items differ from U.S.-based shipments and will be reflected in the estimated delivery timeframe.

All shipments are trackable, and applicable duties or import fees for deliveries within the contiguous United States are included in the listed price or shown at checkout.

To ensure a smooth delivery experience, we recommend measuring all access points before placing your order, including:

• Doorway width and height
  
• Hallway width
  
• Staircase width, turns, and ceiling clearance
  
• Elevator dimensions (if applicable)
  

Please compare these measurements with both the product dimensions and packaging dimensions listed on the product page.

For additional guidance, please refer to our Measurement Guide. If you have any questions prior to purchase, our support team is happy to assist.

If your delivery location has special requirements—such as gated access, security codes, limited parking, building regulations, or restricted delivery hours—please include this information in the Delivery Notes at checkout or contact us as soon as possible after placing your order.

Providing accurate delivery details in advance helps avoid delays and ensures a smooth delivery experience.

Delivery delays may occasionally occur due to factors such as weather conditions, customs inspections, port congestion, or carrier-related issues.

If you notice a delay:

• Check the tracking link provided in your shipping confirmation email
  
• Contact the carrier directly if tracking has not updated for several days
  
• Reach out to our support team if you need additional assistance
  

While transit timing depends on the carrier, we are always happy to help coordinate where possible.

If your move-in date or home access is not yet confirmed, please contact us as soon as possible.

In most cases, our logistics partners can offer a **limited complimentary storage period** to help you coordinate delivery timing.

Please check our Shipping Policy for current storage timeframes. If storage exceeds the complimentary period, delivery may be considered complete and return eligibility will follow policy terms.

We accept eligible return requests within 30 days of delivery, subject to condition and approval.

Return eligibility, shipping responsibilities, and refund timelines are outlined in our Return & Refund Policy.

Please inspect your delivery upon arrival.

• If the outer packaging is visibly damaged, you may refuse the shipment and contact us immediately.
  
• If damage is discovered after unpacking, notify us within 30 days of delivery with photos or videos.
  

We will arrange repair, replacement, or refund based on the situation.

We strongly recommend reviewing both product dimensions and packaging dimensions carefully before placing your order to ensure the item can be accommodated in your space.

Incorrect sizing or access limitations (such as doorways, hallways, elevators, or staircases) are not considered product defects.

If an item cannot be used due to space or access limitations, Avenrel does not bear any responsibility for delivery failures.

To help avoid unnecessary inconvenience, we encourage reviewing our Measurement Guide prior to purchase.

If you have any questions about dimensions or delivery access, our support team is happy to assist before you place your order.

Return eligibility refers to the conditions that must be met for a return request to be approved under our Return & Refund Policy.

This generally includes:

• The item must be unused and in original condition
  
• All original packaging, components, and accessories must be included
  
• The return request must be submitted within 30 days of delivery
  
• The return must be approved before shipping

For full details, please refer to our Return & Refund Policy.

Returned items must include all original components, accessories, and approved packaging.

If a return arrives incomplete or without approved packaging, it may affect inspection results or refund eligibility.

If additional information or action is required, our team will contact you during the inspection process.

Yes. Once your return has been approved and shipped, you will be asked to submit the return tracking number as instructed.

You can monitor the return status through the carrier’s tracking system until it arrives at the designated return facility.

Refunds are usually processed successfully within 7 to 14 working days. Since all online orders require a credit card as the method of payment, your refund will take the form of a credit back to the same card used to make the original purchase.

White Glove Service is an optional premium delivery upgrade that includes indoor delivery, room-of-choice placement, unpacking, and debris removal. This service is designed for large, heavy, or delicate items.

No. Free standard shipping includes curbside or driveway delivery only.

White Glove Service is an additional paid option.

In most cases, yes. Please contact support@avenrel.com with your order number, and we will assist if the delivery status allows.

White Glove Service is available for most furniture and large items.

At this time, lighting installation is not included as part of White Glove Service due to the technical nature of electrical work.

If you require additional assistance beyond standard White Glove delivery, please contact our support team and we will do our best to help guide you.

Most of the furniture sold by Avenrel is transported in complete sets and can be used immediately upon arrival. No additional assembly is required unless it is a bed frame or modular sofa, in which case additional assembly is necessary.

The lighting products feature some glass or crystal or marble decorations, which are rather fragile. Therefore, during transportation, we will disassemble them to protect them properly before shipping. When the products arrive, you will need to attach these decorations yourself.

For all the products that require additional assembly, we will also provide installation instructions as a complimentary item.

The Avenrel Trade and Contract Programs are professional purchasing and project-support services created for designers, architects, developers, contractors, retailers, and other industry professionals.

Our Trade Program is designed for professionals sourcing furniture and lighting for residential, retail, staging, or design projects, while our Contract Program provides more comprehensive support for larger commercial, hospitality, multifamily, and development projects.

Both programs offer access to professional pricing, dedicated project support, customization options, and coordinated purchasing and delivery services.

Our professional programs are available to qualified businesses and industry professionals, including interior designers, architects, home stagers, purchasing agents, furniture retailers, contractors, builders, developers, property management companies, hospitality groups, and design-build firms.

If you regularly source furniture or lighting for clients, properties, commercial spaces, or development projects, we encourage you to apply.

Professional partners receive more than discounted pricing. Depending on your account and project requirements, Avenrel can provide dedicated product assistance, project quotations, material samples, customization, specification support, CAD and 3D resources, order coordination, and delivery planning.

Our goal is to make sourcing furniture and lighting for professional projects simpler, more transparent, and easier to manage from selection through final delivery.

Avenrel offers exclusive professional and project-based pricing based on the products selected, order quantity, customization requirements, and overall project scope.

Trade partners may qualify for preferred pricing on eligible purchases, while larger Contract projects receive individually prepared quotations based on project volume and specifications.

For larger orders, please contact our Trade team with your product list or project requirements so we can prepare the most appropriate quotation.

Yes. Many Avenrel furniture and lighting products can be customized to meet specific project requirements.

Depending on the product, available options may include dimensions, materials, wood finishes, metal finishes, upholstery, fabrics, colors, construction details, and lighting specifications.

For larger Contract projects, we may also develop products based on reference images, drawings, specifications, or samples. Material samples and technical information can be provided during the selection and approval process.

Delivery is coordinated according to the size, destination, quantity, and schedule of each project.

For Trade orders, we can assist with standard delivery, phased shipments, warehousing coordination, final-mile delivery, and White-Glove Service where available.

For larger Contract projects, our team can develop a project-specific logistics plan to coordinate production schedules, consolidated or phased shipments, and final delivery requirements.

If your project has a specific installation date, receiving window, or delivery requirement, we recommend discussing it with our project team before placing the order.